A hot topic of discussion with my clients is wage cost. As we all know, over the past few years, massive pressure has been put on our businesses to get our wage costs under control, let alone all the
Do you want your business to be more than just a bar, restaurant, or pub? You have to be passionate about the experiences your business creates.
Our managers have a fair few responsibilities, from overseeing operations to ensuring financial success. However, our managers must recognize the importance of focusing on the guest experience and lea
Our businesses rely on our teams, and the difference between good and amazing is culture.
I see it repeatedly where business operators hope to see some profit at the end of the month—running daily, hoping there may be some money left over.
Most of us already have customers walking through the door, ready and willing to spend money, so what are we doing to ensure that we can get the most out of our customers?
A lot of the people I work with base a lot of things on assumptions…. Assumption that the food is good, assumption that the staff is good, and the assumption that customers are happy.
Here I share some great examples to get your team thinking about hospitality from a customers point of view
A simple practice, that if you turn it into a habit will have massive benefits to your business and your life
Nearly every business in NZ is struggling with staffing. As hospo is front facing, we see it more than any other industry, and sometimes it's not pretty.