A lot of the people I work with base a lot of things on assumptions…. Assumption that the food is good, assumption that the staff is good, and the assumption that customers are happy.
If you want your business to excel, you have to remove the assumptions, know what is going on to take your business to the next level, and offer great experiences that people want to come back for.
Hospitality has so many moving parts that we have to rely on people to do their job well based on the expectations that we provide. And there is some degree of an assumption that they will do a good job, but you can't leave it all to assumption.
You have to continuously discuss your expectations and standards and look at what training is needed to deliver the desired standard. The quality of your establishment comes down to your standards.
So what happens when things aren't going well, right or as planned? The first point of call is looking at yourself, asking why this has happened and what I need to do to improve this.
Leaving things open to "assumptions" is a terrible strategy. You need to have a system to train and deliver what you want to achieve and know what your customers think. It amazes me how many people dont ask for feedback who are scared of feedback.
Feedback is the most powerful tool we have to do better, to grow, hold people accountable and ultimately make more money.
RICHIE WALSHE
THE GROWTH COACH - HELPING DRIVEN AND PASSIONATE PEOPLE RUN BETTER BUSINESSES, BE MORE PROFITABLE AND LEAD BETTER LIVES
