The coaching programme

Phase 1

Intensive discovery

In our first month together, we will spend some additional time together doing a deep dive into your business. You will complete a comprehensive questionnaire on the state of your business so that we can gauge where you are at. We’ll be paying close attention to: 

• Profitability 
• Cashflow 
• Staff 
• Vision / mission

Getting some quick wins under our belt 

During this phase, we typically identify some quick wins that will instantly remove some day-to-day pressure for you. This should instantly remove some stress and provide you the time and energy you need to focus on our long-game plans where we get the biggest impact. 

Phase 2

Implementation and solving the big challenges

This is where real change occurs. In this phase, you will grow as an individual and as a leader. You’ll learn expert approaches to quality control, leading and inspiring staff, personal organisation and development. I will share my tips and experiences from 20 years in the industry and coaching that helped me to grow one of New Zealand’s long term hospitality success stories.

Phase 3

Growth, profit and prosperity

In this phase, together we will focus on increasing your customer experience so that you can gain not just customers, but advocates. Advocate customers are those who rave about you, who bring their friends, who visit you for their special occasions and they visit you “just because”. 

Throughout each of our phases, our focus on profitability is constant: Profit is the key in every business, yet so many Kiwi business owners - particularly in the hospo sector - are not getting the returns they need. We will focus on a framework so that you can get the most out of your business, giving you the freedom that every business owner should have.

With me, you’ve got a profit and growth expert. I have helped business owners to achieve significantly better profits and lifestyles. My mission is to help people grow and live the lives that they have always wanted to live.

Empowering YOU to create stability and profitability 

I’m a firm believer that you cannot separate the person and the business.To run a great business, you must be a great leader. Get ready to spend time evaluating yourself and growing as a leader. 

Here’s some of what we’ll cover: 

1. Leadership strategy Business strategy

2. Identifying your “why?” Defining your offering and target customer

3. Your mission and core values Unique selling points/competitive advantages

4. Your leadership style Building a trusted brand

5. Your motivating factors Team culture

6. Communication skills Strategic planning and implementation

7. Overcoming imposter syndrome Results tracking

8. Self care and how you fill your cup Business finance: Knowing your numbers