1. Connect the company's purpose to individual and team actions
It's all about the WHY - when the team has an understanding of the why we do things, they understand more about the business, do a job with purpose
Shine the light on others, through recognition, opinions and make them matter. Businesses always have to be moving, adapting, changing with what customers want, what the economy is doing and all the other factors. Leaders and Managers can't do this alone.
By asking for help on solving problems, evaluating the status quo empowers the team to be aligned with the vision and purpose of the company. Recognition gives pride to team members, inspiring them to do more positive things, do a better job, public recognition is key.
2. Be coaches not officers
Mostly everyone turns up to work to do a good job. No one turns up and says I'm going to do a shit job today. At times people don't do things correctly, at first it is probably because they don't know how to do it, or it may be other things going on in their lives.
Instead of snapping and telling people off, awesome managers ask good questions - What's fun for you at work right now? And what's not really that fun? Asking good questions allows you to gage what's going on and how to deal with what's happening. Is this education related? Are their personal things going on? Or something else? People may not remember what you say, but they will always remember how you made them feel
3. Commit to connection with everyone at least once a week
Communication matters, connection is just as important. This goes for both customer service and managing a team. When the team are connected, they will be more engaged in doing a good job for you, helping out as a team and in turn offering better service to our customers.
Connecting with the team doesn't have to be all about work, you should ask questions about themselves, get them to share their thoughts and frustrations.
4. Care about people
Everyone has shit going on in their life everyday and it can / does affect teams performance. Managers and leaders should know at an appropriate level what is happening in teams' lives. Are they moving house, having a child, struggling with family illness.
Its our job to get the most and best out of people. Having the ability to find ways to adapt, adjust and individualize things to help your team's lives makes a massive difference in a team member's experience working with you and how much they love their job.
