There are 3 key secrets to ensuring that your customers feel great, come back twice as often, spend twice as much and bring their friends.
Significance:
We want to feel significant, we want to feel appreciated for spending our money and we want to feel special. Even at the smallest touch points throughout our customers' experience.
Certainty:
Giving customers certainty around their choice of where to go is key for repeat business, how are you creating certainty? Do they have consistency across the board with service, food and atmosphere?
Connection:
People want to feel a connection with someone or a place, a place that they feel is their own, a place they want to share.
If you can provide all 3 of these you will change your business. Get in touch with me and learn how we can work together to change things for the better
